Guaranteed
quality
20 YEAR* RESIDENTIAL LIMITED AND 10 YEAR COMMERCIAL LIMITED GUARANTEE
Showerscape 3mm Composite Shower Panels
*(Subject to the purchase of the Panels (as defined below)
Showerscape, whose head office is at Rhiangell, Aberangell, Machynlleth, SY20 9QG guarantees that the Showerscape 3mm composite panels (the “Panels”) will be free from defects caused as a direct result of faulty manufacture for the period:
(a) in the case of Panels installed in a domestic environment, of twenty (20) years*; and
(b) in the case of Panels installed in a commercial environment, of ten (10) years in both cases from the date on which Showerscape invoices for the Panels (the “Guarantee Period”), subject to the exclusions and limitations set out below.
*The 20 year term of the guarantee for Panels installed in a domestic environment is only applicable when the purchase of the Panels has been registered within 28 days of the delivery date of the panels being completed (the “28 Day Period”). In the event that the purchase of the Panels is not registered within the 28 Day Period, the Guarantee Period for Panels that have been installed in a domestic environment will be ten (10) years from the date on which Showerscape invoices for the Panels (the “Non-Registered Domestic Guarantee”).
Registration of the purchase of the Panels can be made online via www.showerscape.co.uk or by returning the registration document contained within this document by post to Showerscape Head office.
*This Guarantee is only valid on orders made from 1 September 2023 onwards.If you run a business from your home, the ten (10) year Guarantee Period only will apply.
The Panels are manufactured with care, however, if you experience any issues with your Panels and you believe the issue is attributable to a material or manufacturing fault within the Guarantee Period, please contact us immediately as soon as the problem is first noticed or occurring. We may wish to either inspect such Panels or require photographic evidence of the issue and you must co-operate and allow reasonable access to such Panels in order for such inspection to take place where necessary. We reserve the right to charge £100 to carry out an inspection of the Panels but in the event that the claim proves to be valid, this charge will be refunded.
Any claim under this guarantee must be accompanied by a copy of your original invoice as proof of purchase. Please keep your invoice following purchase.
The guarantee is not transferable and the benefits of it may not be assigned to any third party. By this, we mean that the guarantee is only valid for the initial purchaser of the Panels who has had such Panels installed in their home or commercial environment (this is intended to include a consumer or a business who has a trade third party buy the Panels from Showerscape and install them on their behalf) (the “Purchaser”).
GUARANTEE CONDITIONS & LIMITATIONS
The liability of Showerscape under this guarantee is subject to the following:
This guarantee shall only extend to defects as a direct result of faulty manufacture and not to any other defects or faults.
A maximum ten (10) year residential/domestic use guarantee will apply where the purchase of the Panels is not registered within the 28 Day Period.
Where the purchase of the Panels is registered within 28 Days Period the further 10 year element of the guarantee will apply and the Guarantee Period will be 20 years from date on which Showerscape invoiced for the Panels.
The defect does not arise as a result of the Purchaser’s or any installer’s negligence.
The Panel(s) has/have not been previously installed in another location.
Repair has not been undertaken by anyone other than Showerscape or an authorised representative of Showerscape.
The defect does not arise as a result of the Panel being misused or abused, failure to properly check or install or maintain the Panel(s) in accordance with paragraphs (a) – (e) inclusive of the Guarantee Conditions at point 7 below, or due to material variances as described in paragraph (f) of point 7 below.
A Showerscape representative has, acting reasonably, validated the claim under this guarantee.
This guarantee does not form part of any contract of sale, but is not intended to affect, or otherwise replace, rights or obligations conferred by any contract of sale, or by Common Law. Where the Purchaser is a consumer, the Purchaser has certain statutory rights regarding the return of defective Panels, claims in respect of losses caused by Showerscape’s negligence or faulty Panels, and this guarantee shall not affect the Purchaser’s statutory rights.
This guarantee does not confer any rights other than as expressly provided for in this guarantee.
Showerscape’s liability under this guarantee is limited to the repair or replacement of the Panels or refund of all or part of the value of the Panels (as set out in the original invoice for the Panels from Showerscape) (the “Invoice Value”) (at Showerscape’s sole discretion) for Panels which are found to be defective due to a manufacturing fault only during the first year of the Guarantee Period.
In relation to the limited twenty (20) year residential use guarantee, (subject to the purchase of the Panels having been registered), during years two to twenty of the Guarantee Period, Showerscape’s liability under this guarantee will decrease by 5% of the Invoice Value each year and Showerscape’s liability under this guarantee in each year will be limited to repair, replacement or refund (at Showerscape’s sole discretion) to the decreased value for that year. By way of example, based on the limited twenty (20) year residential use Guarantee Period, Showerscape’s liability under this guarantee ten years after invoiced by Showerscape for the Panels will be limited to 55% of the Invoice Value; Showerscape’s liability under this guarantee eighteen years after invoice of the Purchaser for the Panels will be limited to 15% of the Invoice Value.
A corresponding proportional depreciating value system shall apply to a Non-Registered Domestic Guarantee and a Commercial Guarantee.
In relation to the Commercial Guarantee or Non-Registered domestic Guarantee, during years two to ten of the Guarantee Period, Showerscape’s liability under this guarantee will decrease by 10% of the Invoice Value each year and Showerscape’s liability under this guarantee in each year will be limited to repair, replacement or refund (at Showerscape’s sole discretion) to the decreased value for that year. By way of example, based on the Commercial Guarantee Guarantee Period, Showerscape’s liability under this guarantee 4 years after Invoice date by Showerscape for the Panels will be limited to 70% of the Invoice Value.
7. GUARANTEE CONDITIONS
(a) Checking of Panels prior to installation
All Panels, must be checked for visible defects and acceptability in all respects prior to and during installation. As is general practice, Panels that have been installed are assumed to be of acceptable quality. Claims for defects that would be visually apparent prior to, or at the point of installation, will be rejected as it is the responsibility of the Purchaser and/or the installer of the Panels to check for any visual defects before installing them. The Panels being used should be carefully checked prior to installation and that the Panels are a suitable colour match. In addition, the Panel edges/corners to ensure that no handling or transit damage has occurred.
(b) Storage of Panels Prior to InstallationPrior to installation, the Panels should be stored horizontally on a flat surface or standing on the longest edge, and allowed to acclimatise in the room where they are to be installed for 24 hours. The room environmental conditions should be within a temperature range of 16 – 24ºC.
(c) Installation of Panels
Short and long term performance of the Panels is closely linked to the quality of the installation. This guarantee is only applicable to justified claims if the Panels have been correctly installed, in all respects including any recommendations, as per the installation instructions provided with the Panel(s) or on the website: www.showerscape.co.uk (the “Fitting Guide’’)
It is ultimately the responsibility of the installer to ensure that he/she is familiar with the correct procedure for installation of the Panels.
The Installation Instructions themselves must be followed in all respects. No claims under this guarantee for Panel defects will be accepted where the installation is not as per the Installation Instructions or where installation errors have been made.
All instruction stated expansion gaps, edges and any third party extrusions used must be filled with a high quality silicon sealant (“Sealant”).
There is a small amount of thermal expansion to the material. It is therefore necessary to leave a suitable expansion gap (depending on panel size) between the Panels and a shower tray, bath, worktop, pipes , accessories, so that the panels can expand and contract. These expansion gaps must be filled with silicon sealant. Sufficient Sealant must be used in order to ensure a watertight seal is obtained around the panels to protect surfaces around/behind your panels.
We recommend using a high quality silicon sealant. Silicon Sealant also incorporates a fungicide and has a high degree of elasticity, which ensures that the bond remains firm during the natural expansion and contraction of the Panels.
Your panels should be fixed to a flat surface/wall. The material is rigid and will not bend. Again, we recommend suitable Adhesive in our fitting guide and this must be used to avoid voiding your guarantee.
(d) Maintenance
Correct post-installation and ongoing care and maintenance of the Panels is also vital in relation to their performance and look.
To maintain the Panels in good condition and ensure ongoing performance, the Panels and any visible sealant joints need to be cleaned on a regular basis. For this purpose, a suitable sanitary/bathroom cleaner which is non abrasive and anti-bacterial should be used. Abrasive cleaners must not be used.
In order to maintain the product in good condition, regular cleaning may be permitted using suitable household cleaning agents. The Showerscape hard coating gives improved protection against abrasion and chemical attack, but must still be treated carefully.
• Use lukewarm water to rinse and soften dirt/grime.
• A solution of lukewarm water and ordinary household cleaner or mild soap for cleaning.
• A sponge or soft cloth should then be used to gently remove dirt and grime.
• if required, isopropyl alcohol or white kerosene may be used sparingly to remove paint and other such substances.
However, do not:• Scrub the panel with brushes or sharp implements.
• Use squeegees.
• Use harsh solvents, other than those listed,
• Use any abrasive cleaners, scourers, or cream cleaning products.• Use cleaners of a highly alkaline composition (including neat bleach)
Always finish a clean by rinsing with clean water.
Any claims for Panel failure that is as a result of incorrect or inappropriate maintenance products or techniques (including where the Panel has been affected by unsuitable or incompatible cleaners or chemicals) will be rejected.
(e) Abuse, misuse or wear and tear
This guarantee does not cover any form of damage or effect on the Panels caused by abuse, misuse, neglect, alteration, accident or any handling or use of the Panels that is not consistent with either the Installation Instructions or care & maintenance instructions as set out above, nor does it cover any form of damage or effect on the Panels caused by normal wear and tear including but not limited to scratches or marks arising from everyday use.
Abuse, damage and incorrect maintenance includes but is not exclusive to:
Staining; Discolouration as a result of extreme temperatures or from personal cleaning products (including hair dyes) or from incorrect maintenance such as cleaning with inappropriate abrasive cleaning agents;
Damage from spillages of fluids;
Incorrect handling or use;
Damage to board edge profiles while handling or installing the Panels.
Guarantee Limitations
The guarantee does not cover -
Moisture induced effects such as, but not limited to, water ingress behind/around the panels which may effect surrounding fixtures and fittings where the Panels have not been correctly and sufficiently sealed with Sealant, including any cuts/holes in the Panels such as for pipework or for mounting accessories. It is the installer’s responsibility to ensure the correct Sealant has been used and that it has been applied correctly.
Moisture effects as described above due to any applied Sealant having been subsequently damaged or broken or not replaced as necessary and/or at regular intervals. Sealant/seal failure due to natural movement within the building/shower installation.
Panel failures resulting from incorrect acclimatisation procedures, substrate preparation procedures, installation methods used, or installation errors, made by the Purchaser and or the installer.
Complaints arising from any visible Panel defects that would have been visible at the point of installation and should have been dealt with prior to or during installation.
Panel distortion resulting from inappropriate storage conditions or inappropriate storage methods of the Panels themselves.
Panel failures due to any third party, non Showerscape recommended adhesive or extrusions being used.
Panel failures arising from third party, non Showerscape recommended, cleaning products being used.
Panel failures due to a lack of adequate or appropriate cleaning or maintenance.
Panel failures due to third party chemical contained within personal cleaning products such as hair dyes, shampoos, etc.
This guarantee does not confer any rights other than as expressly provided for in this guarantee.
Showerscape’s liability under this guarantee is limited to the repair or replacement of the Panel(s) or refund of all or part of the value of the Panels (as set out in the original invoice for the Panel(s) from Showerscape) (the “Invoice Value”) (at Showerscape’s sole discretion) for Panels which are found to be defective due to a manufacturing fault only during the Guarantee Period. Showerscape shall have no liability under this guarantee for any claims for lost time or the costs of stripping-out of faulty Panels or refitting of replacement Panels or any other consequential or indirect loss or damage howsoever arising.
Showerscape’s maximum liability under this guarantee shall not exceed the Invoice Value of the Panel(s) which are the subject of the claim.
Any Panels repaired or replaced by Showerscape pursuant to this guarantee shall be covered by the terms of this guarantee for the remainder of the Guarantee Period of the original Panels. No agreement to repair or replace any part or all of any Panels shall extend the Guarantee Period of any guarantee provided.
This guarantee is subject to the availability of the materials and components and Showerscape reserves the right to substitute materials of a similar type, colour or quantity if the materials or components requiring repair or replacement are not readily available.
This guarantee is subject to UK law and to the exclusive jurisdiction of the UK Courts. We reserve the right to alter the technical specifications in our literature without prior notice.
THIS GUARANTEE DOES NOT AFFECT YOUR STATUTORY RIGHTS
Guarantee registration form
In line with the General Data Protection Regulation (GDPR) we would like to reassure you that we take our data protection obligations and your privacy extremely seriously. We will only use your personal information to administer your account and to provide the products and services you have requested from us.
All personal data will be stored securely at our Head Office and will not be passed on or sold to any third parties.
Once you register your product guarantee, your data will be stored securely on our database and you may receive communications relating to the specific services we provide to you including the guarantee of your product.
You can contact us to opt out of the guarantee database at any time, although this may affect our ability to fulfil our guarantee obligations to you.
Please complete and return the below form to us to validate you product Guarantee once you have received your new Shower Panels.